Shipping & Returns

Shipping

Most orders are shipped within 24 hours via UPS ground, or FedEx. For larger heavier freight, outside of our normal four state areas, we ship via common carrier either directly from us or the manufacturer. When your order is placed the delivery method and cost will be determined at time of shipping. If you have a delivery method preference or would like to know the shipping cost before the order ships, please let us know at time of order entry either over the net or by phone to inside sales and customer service. Sales tax is charged.

Shipping Time:

For orders placed before 3:00pm EST, we will ship out the same day if everything in the order is in stock. For orders placed after 3:00 pm EST, we will try, but not committed, to ship express orders including FedEx 2 Day, UPS Next Day Air, and overnight on the same day. All other orders will be shipped put the next business day. UPS ground will not deliver on Saturdays.
NOTE: For 2 day or Overnight Saturday delivery, please call us to discuss before order is placed. Call: 800-211-0665

Customers Responsibility:

• Provide an Accurate Shipping Address
• Check the package before signing it; refuse the package if it looks like it was damaged by the shipper.

Shipping Contact Info:

info@dtiblades.com
Toll Free: 800-211-0665

Mail to:

Diamond Tools International
Shipping Department
2550 N. Powerline Rd.
Suite 102
Pompano Beach, FL. 33069

Returns

Any items purchased from Diamond Tools International may be returned with a Return Material Authorization (RMA) within 30 days of purchase. Returns must be applied for within 10 business days and when accepted must be returned in original factory containers complete with all original documentation including owners manuals, the Diamond Tools International packing slip, warranty cards, and the RMA #.

**All returns are subject to a 15% restocking fee.**

Returns Contact Info:

info@dtiblades.com
Toll Free: 800-211-0665

Mail to:
Diamond Tools International
Shipping Department
2550 N. Powerline Rd.
Suite 102
Pompano Beach, FL. 33069

Credits:

Credit will be given in the same manner as the original payment within 7 days

Warranty:

All Diamond Tools International product lines are guaranteed against defects in material and workmanship for 1 year. The limited warranty does not cover improper or negligent use. Warranted products will be repaired or replaced at the option of Diamond Tools International.

Returning Warranted Products:

Contact Diamond Tools International
Toll Free: 800-211-0665

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